Email Domains
Email Domains allow you to send emails to recipients from your own domain instead of the default Documenso email address.
Platform and Enterprise Only: Email Domains is only available to Platform and Enterprise customers.
Creating Email Domains
Before setting up email domains, ensure you have:
- A Platform or Enterprise subscription
- Access to your domain's DNS settings
- Access to your Documenso organisation as an admin or manager
Access Email Domains Settings
Navigate to your Organisation email domains settings page and click the "Add Email Domain" button.
Configure DNS Records
After adding your domain, Documenso will provide you with the following required DNS records that need to be configured on your domain:
- SPF Record: Specifies which servers are authorized to send emails from your domain
- DKIM Record: Provides email authentication and prevents tampering
If you already have an SPF record configured, you will need to update it to include Amazon SES as an authorized server instead of creating a new record.
Configure these records in your domain's DNS settings according to their specific instructions.
Verify Domain Configuration
Once you've added the DNS records, return to the Documenso email domains settings page and click the "Verify" button. This will trigger a verification process which will check if the DNS records are properly configured. If successful, the domain will be marked as "Active".
Please note that it may take up to 48 hours for the DNS records to propagate.
Creating Emails
Once your email domain has been configured, you can create multiple email addresses which your members can use when sending documents to recipients.
Select the Email Domain You Want to Use
Navigate to the email domains settings page and click "Manage" on the domain you want to use.
Add a New Email
Click on the "Add Email" button to begin the setup process.
Use Email
Once you have added an email, you can configure it to be the default email on either the:
- Organisation email preferences page
- Team email preferences page
When a draft document is created, it will inherit the email configured on the team if set, otherwise it will inherit the email configured in the organisation.
You can also configure the email address directly on the document to override the default email if required.
Notes
- If you change the default email, it will not retroactively update any existing documents with the old default email.
- If the email domain becomes invalid, all emails using that domain will fail to send.
Troubleshooting
Common Issues
DNS Verification Fails
- Double-check all DNS record values
- Ensure records are added to the correct domain
- Wait for DNS propagation (up to 48 hours)
Emails Not Delivering
- Check domain reputation and blacklist status
- Verify SPF, DKIM, and DMARC records
- Review bounce and spam reports
For additional support with Email Domains configuration, contact our support team at support@documenso.com.