Verifying Emails from Documenso
How to confirm that an email is genuinely from Documenso, and what to do if you receive a suspicious message.
Check the Sender Domain
All email sent by Documenso originates from one of the following domains. If you receive an email claiming to be from Documenso and the sender address does not end in one of these domains, treat it as suspicious.
| Domain | Used for |
|---|---|
app.documenso.com | Transactional email |
documensomail.com | Transactional email |
| Custom domain | Enterprise organisations using a custom email domain |
Typical sender addresses include:
noreply@app.documenso.comnoreply@documensomail.com
A misspelling such as documenso-mail.com, documensomaiI.com (capital i instead of l), or any other variation is not a Documenso domain.
Types of Email Documenso Sends
Documenso sends email only for the following purposes:
- Account verification — confirming your email address when you sign up or change it
- Password reset — a link to reset your password that you requested
- Document invitations — notifying you that a document has been shared with you to sign, approve, or view
- Signing reminders — follow-up reminders for pending document actions
- Completed document notifications — confirmation that all parties have signed a document
- Team invitations — inviting you to join an organisation or team
What Documenso Will Never Do
- Ask for your password via email
- Send you an attachment and ask you to open it to verify your identity
- Ask you to confirm payment details or billing information over email
- Send unsolicited marketing emails if you have not opted in
How to Tell If an Email Is Legitimate
- Check the sender address — the domain must be
documenso.comordocumensomail.com - Look at the link destination — hover over any link before clicking; it should point to
app.documenso.com - Watch for urgency or threats — legitimate Documenso emails do not threaten account suspension to pressure you into clicking a link immediately
- Verify the action yourself — if in doubt, log in to app.documenso.com directly (not via the email link) and check whether the document or notification exists there
Report a Suspicious Email
If you receive an email that appears to impersonate Documenso:
- Do not click any links or download any attachments
- Forward the email as an attachment to support@documenso.com
- Delete the email from your inbox
You can also report phishing emails directly to your email provider using their built-in reporting tools.
Related
- Security Policy — Documenso's security practices and vulnerability disclosure process
- Create an Account — What to expect during sign-up
- Security Settings — Enable two-factor authentication and manage sessions